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Help is on the Way!
Here are the answers to our most frequently asked
questions.
 What
is the current status of Rural Communications
IP network ?
Network status report as of Friday, July 30, 2010
at 3:19:59 AM EST
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Location |
VoPN Service |
Wireless Network |
Dialup Network |
|
Three Rivers Downtown |
UP |
UP |
UP |
|
Three Rivers North |
UP |
UP |
UP |
|
Three Rivers West / Jones |
|
|
UP |
|
Centreville |
UP |
UP |
UP |
|
Sturgis |
|
|
UP |
|
White Pigeon |
UP |
UP |
UP |
|
Mottville |
|
|
UP |
|
Constantine |
|
|
UP |
|
Mendon |
|
|
UP |
|
Marcellus |
|
|
UP |
|
Schoolcraft |
UP |
UP |
UP |
|
Bronson North |
|
|
UP |
|
Bronson South |
|
|
UP |
|
Colon |
|
|
UP |
How is the Traffic on the Internet Today?
Response Time in reference to Internet traffic
is how long it takes for a chunk of data to
travel from point A to point B and back (round
trip). A typical response time on the Internet
is 100 ms, which is 100 milliseconds (thousandths
of a second) = 1/10th of one second. Click
here for steps to determine your response time.
The
Internet Traffic Report monitors the response
time of traffic over the Internet. Data from
the monitoring results is analyzed and then
the program displays a value between zero and
100. Higher values indicate that the Internet
is capable of faster and more reliable connections
at that time. Click on the image below to access
their website.
What
should I try before contacting you for support?
You should turn the power off to your
modem, router/firewall if one is being used and your
PC. Then turn them back on in the following
order - modem, router/firewall and PC.
How
can I submit or manage an existing service ticket?
You can access our online support portal at
http://support.myrural.com
If you are unsure of your password, you can select
the "forgot password" option from the main page and
use the email address that this message is being
sent to.
The system will then send you a new password via
email.
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Where can I view the Terms and
Conditions that apply to my service(s)?
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Click here to view the Master
Terms and Conditions that
apply to all of our Superfast Predictabill,
High Speed Predictable, Business Packages
A,B,C, Business Packages A,B,C and Stand
Alone Voice or Data Services.
Click here to view the Terms and
Conditions that apply to our Superfast and
Wireless Predict-A-Bill service.
Click here to view the Terms and
Conditions that apply to all of our Basic or
Enhanced Voice and Internet service.
Click here to view the Terms and
Conditions that apply to our RC Connect
packages and
Stand Alone Internet service.
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